“Once you know why they refuse to pay, you can work toward a resolution with the client/customer,” Giordano said. Ben Giordano, owner and founder of FreshySites, suggested asking questions about their satisfaction with your work, their financial complexities and anything that might contribute to their refusal to pay. If your client still won’t pay, be open to hearing their reasons. If this is the case, Hoffmann advised sending an updated invoice right away – even if you know the customer has the original – to eliminate this excuse. In some cases, clients try to delay paying, claiming that they lost the bill or need to reconcile their records to find the correct payment amount, said Hunter Hoffmann, chief marketing officer at AmTrust Financial Services. Consider our full FreshBooks review to learn why FreshBooks is our top choice for invoicing. The best accounting software can help you create, send and track invoices. “Use an opportunity to check in on a customer’s satisfaction for your services, and then discuss any approaching or past-due invoices,” Waldorf said. Greg Waldorf, a lecturer at Stanford University and former CEO of invoicing app Invoice2go, acknowledged that the subject of money isn’t always easy to address, so you may want to ease into the topic. Most of the time, a late payment was an honest mistake, and receiving that first follow-up is enough to make a client pay as soon as possible. Send a gentle reminder.Ī friendly reminder that a customer’s bill is past due is the first step in collecting payment. You can take the following steps when you’re struggling with a customer who won’t pay their bill: 1. How to get customers to pay past due invoices Here’s what you can do to get nonpaying customers to give you what they owe. You need to act if you want to keep your cash flow healthy. However, regardless of the circumstances, an unpaid invoice hurts your business. Many small business owners struggle to find the best way to ask for payment on outstanding invoices without being rude. There are many reasons customers don’t pay invoices on time (or at all), including lost bills and unexpected additional expenses. If your business operates on an invoicing system, you might be familiar with past due invoices and perhaps even nonpayment. ![]() This article is for small business owners who are dealing with a customer who won’t pay their bill. ![]() Alternatively, you can take the customer to small claims court. If you keep prodding your customers for payment and don’t receive it, you may need to hire a debt collection attorney.Sometimes a reminder is all it takes to get a customer to pay their bill other times, you may need to escalate the situation or hire outside help.To minimize overdue payments, send your invoices upfront, charge late fees and create payment plans. Outstanding invoices can kill a business’s cash flow.
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